Refund policy:

1. Cancel order:

You can cancel your order before shipment. You can only request a refund. Refunds will be made to the original method of payment. It takes approximately 3-5 working days to receive your refund. If you haven't received it yet, please contact us. Contact service@keromee.com, it will take approximately 1-3 working days to respond.

2. Refunds, returns and exchanges:

Returns and exchanges are supported within 7 natural days after receipt. Product packaging must be intact and free of stains, and the product must be used normally and free of damage. Otherwise, returns are not supported. If you meet the return conditions above, please contact us in advance at service@keromee.com to obtain a return address. Return shipping costs are borne by the buyer. Refunds will go through and will be refunded to the original method of payment. It will take approximately 3-5 working days after receiving the returned product. If you have not received your refund, please contact us at service@keromee.com, it will take approximately 1-3 days. Reply within business days.

3. Exchange:

Support exchange within 30 natural days, provided that the product has functional problems and has not been artificially damaged. Otherwise, swapping is not supported. Please contact us in advance at service@keromee.com to obtain the exchange warehouse address. Shipping costs are borne by the buyer. It will take approximately 3-5 days to receive your exchange product. If you have not received your exchange product, please contact us at service@keromee.com. It will take approximately 1-3 working days to respond.